Bitvives

Terms of Service

**Last Updated:** May 27, 2025

Welcome to Bitvives! These Terms of Service govern your access to and use of the services provided by Bitvives LLC , including our website bitvives.com and all AI automation products (Customer Q&A Chatbot, AI Personal Assistant, AI Voice Agent).

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Services

Bitvives provides AI automation solutions designed to enhance business efficiency, customer engagement, and productivity. Our services include, but are not limited to:

  • **Customer Q&A Chatbot:** An AI-powered chatbot for instant customer support and lead generation, built with n8n and RAG.
  • **AI Personal Assistant:** For scheduling, reminders, and WhatsApp notifications.
  • **AI Voice Agent:** A real-time AI voice calling agent for support and bookings, powered by n8n, Retell AI, Vapi, and ElevenLabs.

We reserve the right to modify or discontinue any part of our services with or without notice at any time.

2. Account Registration and Use

  • To access certain features of our services, you may be required to register for an account.
  • You must provide accurate and complete information and keep your account information updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Payments and Billing

Our services may be offered on a subscription or per-usage basis. All payments are processed securely through Stripe.

  • **Pricing:** Details on pricing plans and features are available on our website. Bitvives reserves the right to change pricing at any time. Existing customers will be notified of price changes in advance.
  • **Billing:** You authorize Bitvives (or our third-party payment processor, Stripe) to charge your designated payment method for all applicable fees.
  • **Refunds:** Unless otherwise specified in a separate agreement, all fees are non-refundable.
  • **Stripe Compliance:** We adhere to Stripe's requirements for clear service descriptions, accurate business information, and functional contact methods.

4. User Responsibilities and Conduct

  • You agree to use our services only for lawful purposes and in accordance with these Terms.
  • You are responsible for all content you upload, transmit, or otherwise make available through our services.
  • You agree not to use our services to: transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable material.
  • You are responsible for ensuring that your use of our AI Voice Agent complies with all applicable telemarketing, consent, and privacy laws in your jurisdiction.

5. Intellectual Property

All content, features, and functionality on the Bitvives website and services (including text, graphics, logos, software, and AI models) are the exclusive property of Bitvives LLC and are protected by copyright, trademark, and other intellectual property laws.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Bitvives, its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Indemnification

You agree to defend, indemnify, and hold harmless Bitvives LLC and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of (a) your use and access of the Service, by you or any person using your account and password; (b) a breach of these Terms, or (c) your violation of any laws or regulations or the rights of a third party.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Wyoming, United States, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

10. Contact Us

If you have any questions about these Terms, please contact us: